Trust Center
Trust is at the heart of care continuity.
Trust Center
A foundation for lasting relationships.
We believe that maintaining continuity of care between clinical visits must be grounded in a trusted relationship. For Hygia, that trust extends beyond the conversations themselves to how we protect information, explain its use, and support responsible AI with human oversight.
Security Overview
Read how Hygia protects information, manages system access, and maintains security across the platform.
Explore securitySafety and Responsible AI
Learn more about Gia’s role, our efforts to ensure ongoing quality, and how we collaborate with healthcare organizations to support clinical teams.
Explore responsible AIPrivacy and Data Use
Understanding how patient information supports care.
Gia personalizes support between clinical visits by using information shared by the participating healthcare organization, along with what patients share in conversation. The information Gia receives from the organization depends on what it chooses to share and which systems are connected to Hygia.
Where authorized and technically available, information from patient interactions may reach the organization’s care team through configured workflows. The healthcare organization determines whether to incorporate that information into the official medical record.
Read our Privacy Policy →Shared responsibility
Built around people. Guided by care teams.
Hygia works with participating healthcare organizations to support their care processes and configure workflows for surfacing information that may warrant human attention.
Gia supports patients between visits. Healthcare organizations remain responsible for reviewing information, determining the appropriate response, and making clinical decisions. Available workflows and response times vary by organization and implementation.
Policies and contacts
Find the information you need.
Policies and terms
Review our information practices, the use of cookies and similar technologies, and the terms that apply to using Hygia services.
Security questions
For questions about Hygia’s security practices or to report a security concern.
security@hygiatech.aiPrivacy questions
For questions about Hygia’s privacy practices and handling of information.
privacy@hygiatech.aiPlease do not send protected health information, medical records, or other sensitive health information to these email addresses.