Safety & Responsible AI

Gia is an AI-powered health companion. She helps patients prepare for appointments, understand information provided by their care team, follow through on next steps, and share questions or concerns.

Gia is not a human healthcare professional. She does not diagnose conditions, prescribe treatment, or replace clinical judgment. Her role is to support the relationship between patients and the people responsible for their care.

Hygia uses automated evaluation to assess interactions with Gia against defined standards for safety, communication quality, and consistency of information. Findings help our clinical and engineering teams identify patterns and guide improvements over time.

This evaluation supports ongoing quality oversight. It does not mean that a clinician reviews every conversation or that the service provides continuous clinical monitoring.

Hygia works with participating healthcare organizations to configure workflows for surfacing information that may warrant human attention. These workflows reflect the organization’s care processes, designated responsibilities, and patient population.

Information surfaced for review may include reported changes in health, medication concerns, safety concerns, or follow-up needs. Relevant context helps the appropriate team understand what the patient shared and why it may need attention.

Healthcare organizations remain responsible for reviewing information, determining the appropriate response, and making clinical decisions. Available workflows and response times vary by organization and implementation.

AI can misunderstand information or produce responses that are incomplete or inaccurate. Software and connectivity interruptions can also affect availability.

Patients should not rely on Gia as the sole basis for a medical decision. Questions about symptoms, diagnosis, medications, treatment, or changes in health should be directed to an appropriate healthcare professional.