Medications
Support follow-through, capture medication questions and barriers, and identify changes that may require attention.
Health doesn’t happen in the doctor’s office.It happens every day in between.
The gap
Most healthcare happens outside the healthcare system.
A doctor’s appointment may last 20 minutes. The decisions that determine what happens next unfold over days, weeks, and months.
Traditional healthcare systems weren’t designed to support and monitor a patient’s progress between visits.
That is the gap Hygia was created to fill.
Introducing Hygia
A holistic platform for continuous healthcare relationships.
Hygia combines conversational artificial intelligence, healthcare-specific workflows, interoperability infrastructure, engagement intelligence, and clinical coordination capabilities in one relationship platform.
At the center is Gia, Hygia’s AI-powered digital health companion. Gia maintains natural, personalized interactions with patients while Hygia connects those conversations to the workflows, intelligence, data, and people responsible for care.
Meet Gia
A familiar presence in an unfamiliar system.
Gia is the patient-facing expression of Hygia. She gives patients a natural way to engage with the healthcare organizations responsible for their care through conversational voice and video interactions.
Unlike a traditional chatbot that treats each question as a new interaction, Gia maintains relevant context across the patient journey so conversations can build on what came before.
Appointments
Help patients prepare questions, remember what matters, understand next steps, and follow through afterward.
Symptoms
Capture changes as they happen instead of relying entirely on the patient to reconstruct events at the next encounter.
Care plans
Reinforce what the care team asked the patient to do and understand whether they are able to carry out the plan.
Prevention and health goals
Support screenings, goals, education, and the actions that need to happen between formal encounters.
Navigation and questions
Help patients understand where to go, what comes next, and when another person needs to become involved.
Behind the dialogue
The conversation is only the beginning.
Every interaction can add to Hygia’s understanding of the patient and what is happening around their care. Hygia connects conversation, healthcare context, workflow, and prior interactions to determine what should happen next.
- 1
Gia engages
A natural conversation begins around the patient’s current needs and care.
- 2
Context is assembled
Relevant prior interactions, actions, barriers, preferences, and authorized healthcare information come forward.
- 3
Hygia identifies what changed
The system recognizes unresolved actions, new information, emerging barriers, and meaningful changes.
- 4
The workflow responds
Gia can reinforce the next step, gather additional information, or surface the issue for review.
- 5
A person steps in
The appropriate care manager, clinician, caregiver, navigator, or other team member receives relevant context.
- 6
The relationship continues
The outcome becomes part of the next interaction instead of disappearing when the episode closes.
For the organization
Gia provides ongoing support to patients.Hygia helps care teams see what needs attention.
Hygia helps distinguish routine engagement from situations that warrant attention, assembling relevant context before a person steps in.
Human judgment stays where it belongs.
MR
Marcus R: BP elevated 3 days
Escalate todayJD
Joan D: Missed medication
Outreach neededMS
Mary S: Care gap closed
No action neededIllustrative workflow.
Relationship Intelligence
Understand the person behind the healthcare data.
Relationship Intelligence develops through ongoing interaction, revealing the human context that traditional healthcare data often cannot capture.
Clinical data
What is happening with the person's health?
Claims data
What happened within the healthcare system?
Relationship Intelligence
What is happening with the person?
What do they understand, intend to do, worry about, or struggle to follow through on?
A more connected healthcare experience
Healthcare may be fragmented.
The patient experience shouldn’t be.
Hygia helps create continuity around the individual, connecting ongoing patient interaction with the organizations and people responsible for care.
- Health Systems
- · Extend post-discharge support across large patient populations.
- Patients & Caregivers
- · Stay connected, informed, and supported between clinical visits.
The larger idea
Building the relationship layer healthcare has been missing.
Healthcare has built systems to document care, transact processes, analyze data, and facilitate workflow. It has not yet built a way to maintain a relationship with individuals over time.
Hygia is building that layer: Healthcare Relationship Infrastructure.
Healthcare should not disappear between appointments.The relationship shouldn’t either.
See how Hygia can help your organization extend its reach, understand what is happening between traditional points of care, and act when it matters.